BRight Service Desk is a tool developed for all companies and IT departments ready to manage incidents and requests efficiently
throughout their entire organization structure.
The system assures automation and optimization of the incident and request management process primarily within IT departments;
however, it can also be applied to incidents originating elsewhere. The application is suitable both for internal IT support
departments and external IT service providers (customer service support centers, HW support, infrastructure, etc.)
with the main focus on renewal of any disrupted services used by a client at the previously defined service level.
BRight Service Desk supports process management pursuant to internationally recognized methodological frameworks (ITIL)
enabling efficient IT department performance, assuring increased comfort and satisfaction of clients placing their requests and providing
reporting tools for continuous monitoring of the provided service level.
Alongside with its main role of an Incident Management tool, the Bright Service Desk serves as the interface for additional
processes and capabilities – for example Incident Management, Change Management, Knowledge Base, Service Catalogue, SLA and
Escalation Definition. External IT Service Provider will appreciate the modules supporting clients, projects, business terms
and timesheets that will allow them to manage the client support thoroughly and allocate their resources more efficiently.
Due to the extent of its modules and particular functionalities, BRight Service Desk can be trusted to cover demands of large clients,
including large groups with a global presence and need of different language versions, but at the same time is able to
perform basic helpdesk functions required by mid-size or smaller companies.
BRight Service Desk On Demand
DIGI TRADE has embraced a modern approach to applications and decided to employ cloud technologies alongside with the
classic on premise solution. By opting for our “on demand” solution, clients do not spend money on
infrastructure and only purchase what they really need – the service. Costs on administration, hardware and software licensing,
minimized in this way, represent a significant reduction of the ownership costs. Use of the service is only conditioned by
access to internet connection and a standard web browser.
Services of the Bright Service Desk application supplied in cloud guarantee fast and simple implementation and allow for regular upgrading.
Bright Service Desk version for cloud computing uses the Windows Azure platform. Accessibility and security are guaranteed in
line with the parameters provided for cloud services by Microsoft.
Integration with External systems
External systems can communicate with BRight Service Desk using a documented web service interface.
BRight Service Desk On Premises
We view IT support as an integral part of all processes performed across a company, therefore, BRight
Service Desk is supplied as an open solution allowing to accommodate any established practice of the customer
and promptly process new requests for adjustments. In line with this philosophy, the system on premises supports
integration with any IT tools, e.g. supervisory systems and asset management tools.
From the technological point of view, the solution is based on Microsoft ASP.NET platform (using the .NET Framework 3.5 runtime).
Data storage is performed via Microsoft SQL 2005/2008 Server. Access to the application is performed via a thin client
supported by a number of internet browsers.